Our right to cancel
In the unlikely event that we are unable to accept your reservation, we may cancel your reservation at any time with immediate effect by giving you written notice (which includes e-mail) if the package you have booked is not available. In such an event, we will contact you to let you know as soon as possible and if you have already paid for your room, we will refund your payment to you, or if you have not yet paid for your room, you will not have to make any payment to us.

During your stay
Please note, should you wish to charge items to your room, a pre-authorised payment of £100.00 per night will be taken by credit or debit card. Alternatively, guests can pay for items as consumed across the estate.

Terms and use of this website
Access to and use of the of this website on any of the domains owned by the Company–including and not limited to theconistonhotel.com (the “Website”)–is provided by The Coniston (The Company”) and is subject to the following terms:

Access to the Website
By using the Website you agree to be legally bound by these terms, which shall take effect immediately on your first use of this Website. If you do not agree to be legally bound by all the following terms please do not access and/or use this Website.

The Company may change these terms at any time by posting changes online. Please review these terms regularly to ensure you are aware of any changes made to the Website. Your continued use of this Website after changes are posted means you agree to be legally bound by these terms as updated and/or amended.

Use of the Website
You may not copy, reproduce, republish, download, post, broadcast, transmit or otherwise use any of the Website content in any way except for your own personal and non-commercial use. You also agree not to adapt, alter or create a derivative work from any of the Website content except for your own personal, non-commercial use. Any other use of the Website content requires the prior written permission of The Company.

You agree to use the Website only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of the Website. Prohibited behaviour includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content or disrupting the normal flow of dialogue within the Website.

Disclaimers and Limitations of Liability
The Website content, including the information, names, images, pictures, logos and icons regarding or relating to The Company, its products (or to third party products and services), is provided “AS IS” and on an “IS AVAILABLE” basis without any representations or any kind of warranty made (whether express or implied by law), including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

The Company will not be liable for any damages, including indirect or consequential damages, or any damages arising from use or loss of use, data or profits, whether in contract, negligence or other tortious action, arising from or in connection with the use of the Website.

The Company do not warrant that functions contained in the Website content will be uninterrupted or error free, that defects will be corrected, or that The Company or the server that makes it available are free of viruses or bugs.

Descriptions of functionality and screen shots are provided for general information only and may be derived from a number of products, platforms or versions, all such information is supplied on a non-contractual basis and is subject to change, omission or variation by The Company at the sole discretion of The Company Ltd.

Intellectual Property
The names, images and logos identifying The Company or third parties and their products and services are subject to copyright, design rights trade marks and other intellectual property rights of The Company. Nothing contained in these terms shall be construed as conferring by implication or otherwise any license or right to use any trademark, patent, design right, copyright or other intellectual property rights of The Company, or any other third party.

The Website may contain other proprietary notices and copyright information, the terms of which must be observed and followed.

Third-Party Websites
Certain links in this Website connect to other websites maintained by other parties over whom The Company has no control. The Company makes no representations as to the accuracy or any other aspect of information contained in other websites. Please visit the 3rd party companies directly in order to view their own Privacy Policies and adherence to GDPR.

Third party companies we use are:

ResDiary
https://sales.resdiary.com/privacy-statement/

Gifted
https://theconistonhotel.wearegifted.co.uk/

Reslynx/Guestline
https://www.guestline.com/about-us/about-guestline/gdpr.html

GDPR & Information from You and Our Privacy Policy
Data Protection Act – 2018
(GDPR or Data Protection Bill)
The Coniston Hotel Country Estate & Spa is committed to ensuring that all its processes act in full compliance with the law at all times. On May 25th 2018 a new Data Protection Act become law across the UK, the provisions in this law will also include the General Data Protection Regulations as agreed across the EU member states. This will not be affected if Britain leaves the EU.

We are committed to protecting your data and respecting your privacy.

We aim to be clear when we collect your data and not do anything you wouldn’t reasonably expect with your data. We handle and process data in accordance with the General Data Protection Regulation 2018 (“GDPR”) and the Privacy and Electronic Communications Regulations 2003.

Information we may collect
You give us information when you buy a contact us with an enquiry; use or register on the Website; forward an item to a friend; purchase an item; fill out a survey or other form; request us to provide you with information; enter a competition or prize draw or engage in a promotion; post information to public areas of the Website; book a room or an event; spa treatment or spa day; dining reservation; golf booking; become a golf or spa member; or buy tickets to an organised event at The Coniston Hotel Country Estate & Spa by in person, by phone or email; online via our Website; update preferences on our Website; contact us via email, mobile messaging or when posting on or communicating via our social medial platforms; or by communicating with us via any other channel.

The information we may collect, hold and process about you, provided by you, may include:

• Name
• Address
• Email address
• Telephone number(s)
• Bank details and/or payment details
• Gender
• Dietary requirements
• Health and genetic information
• Billing information
• Vehicle registration number, make and model
• Details of other people within your group booking including name and age
• Purchase/transaction history
• Encrypted record of login password
• Your preference for how we communicate with you about our activities
• Photographs
• IP address
• Information gathered by use of cookies in your web browser
• Information that is available publicly, including social media username if you interact with us through social media channels
• Record of accidents and treatment received

We maintain a record of your transaction history, but we never store your payment card number, although we may keep a record of the last four digits only to help us identify transactions).

We keep a record of the emails we send you, and we may track whether you receive or open them so we can make sure we are sending you relevant information. We may track subsequent online actions such as room, spa, golf or dinner bookings and related purchases and enquiries.

With regard to each of your visits to our Website we collect the following information: technical information, including the Internet protocol (IP) address used to connect your computer/device to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number. Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our site.

For further information on the cookies we use and the purposes for which we use them see our Cookie Policy.

We may monitor or record calls for security and training purposes and to improve the quality of our services.

Your image and car number plate may be recorded by CCTV when you visit any of our sites for security purposes and to improve the service we can provide to you. This footage may also be used to exercise and defend our legal rights. Where necessary this footage will also be shared with the authorities for law enforcement purposes.

How we use your information
The above information is used to: provide our services to you and enable us to process, administer and manage your booking, orders, contracts, accounts and enquiries; create an account so that we understand and respect your preferences; establish dietary requirements and provide suitable catering options for you and your guests (where applicable); provide spa treatments in accordance with your health requirements; inform you about changes to our products and services or new products and services, event offers and promotions; communicate information about any agreement you may have with us or have enquired about; inform you about offers and promotions that may be of interest to you; improve the services We offer you (which may sometimes include undertaking customer research); keep a record of your relationship with us and how you prefer to be contacted; analyse your personal information to create a profile of your interests and preferences so we can contact you with information most relevant to you; to ensure that content from our Website is presented in the most effective manner for you and for your computer; to administer our Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; to administer prize draws and competitions you have entered; to allow you to participate in interactive features of our service, when you choose to do so; as part of our efforts to keep our site safe and secure; to resolve an enquiry or progress a complaint; comply with legal and regulatory obligations placed on the The Coniston Hotel Country Estate & Spa.

We use profiling and segmentation to ensure communications are relevant to you. For this purpose we may analyse geographic, demographic and other information relating to you to enable us to understand your preferences.

The Coniston Hotel Country Estate & Spa and/or its media partners may from time to time create images and/or audio-visual footages of you and your guests at The Coniston Hotel Country Estate & Spa. The Coniston Hotel Country Estate & Spa is the owner of all rights in such footages and shall be entitled to use such footage on any media platform for the following purposes: Promotional, marketing and commercial purposes; and Training for The Coniston Hotel Country Estate & Spa employees and third parties who work with The Coniston Hotel Country Estate & Spa.

How we keep your information safe
All personal information we hold is stored on our secured servers in the UK and EU.
Access to our information is strictly controlled. We may disclose your details to police, regulatory bodies or legal advisors if so required.

Disclosure of your personal information
We do not share your information with any third party without your agreement unless we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of purchase and other agreements; or to protect the rights, property, or safety of The Coniston Hotel Country Estate & Spa, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Any third party providers used by us to fulfil our contractual obligations to you will only collect, use, store and disclose your information in the manner and to the extent necessary for them to provide their services to us. We have written agreements in place with each third party to ensure that your information is kept securely, is not used for any other purpose and is deleted when no longer required.

Such third party providers may include:

• Room booking, event booking, spa booking or table reservation system provider
• Spa membership administration system
• Gift vouchers provider
• Email distribution service
• Mailing house
• SMS distribution service
• Booking and reservation agents and systems
• Website provider
• IT companies who support our Website and other business services
• Analytical or search engine provider to assist us with the improvement or optimisation of our Website
• Credit reference agency for the purpose of assessing your credit score where this is a condition of us entering into a contract with you
• Insurers

We never sell personal information to third parties.

Our Website may, from time to time, contain links to and from the websites of our commercial partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

What is the legal basis for collecting information?
The legal basis for collecting and processing your data may be:

• Consent – you may have given us your consent to use your data for example when you tick a box to receive marketing emails, offers and newsletters. You can withdraw your consent at any time.
• Contractual obligation – to enter into a contract with us we need your personal information (including financial information) to process and fulfil the contract for example a room booking or dinner reservation.
• Legal obligation – if required by law to process personal information for example to comply with health and safety and equality obligations or to provide information to the police to prevent fraud or criminal activity.
• Legitimate interest – for a genuine business reason that does not override your rights, freedom or interests for example administrative purposes, or using your purchase history to send you personalised offers.

Your rights
You have the right at any time to ask for a copy of the information we hold about you and confirmation of how it is being processed. You will be required to verify your identity when making a request. If you would like to make a request for information please:
Email – info@theconistonhotel.com or Send a request in writing to The Managing Director, The Coniston Hotel Country Estate & Spa Limited, The Coniston Hotel Country Estate & Spa, Coniston Cold, Skipton, BD23 4EA

You also have the right to: request that we correct inaccuracies to your information or complete your information if incomplete. You must notify us of any updates, amendments or corrections to previously collected personal information either via the preference centre or via email to info@theconistonhotel.com. We require you to keep the personal information we hold on you up to date and accurate; request that we delete some or all of your personal information for example if it is no longer necessary for us to hold it for the purpose it was provided and we have no legal basis to retain it; request that we stop or limit the processing of your information where you think the information we hold is inaccurate (until the accuracy is proved or updated); if you have objected to the processing (when it was necessary for legitimate interests); if you have consented to the use of it; or if it is no longer necessary for us to hold it for the purpose it was provided and we have no legal basis to retain it; (in certain circumstances) move, copy or transfer your personal information to another organisation or to yourself. This applies only to personal information you have provided us with and is being processed by us with your consent or for performance of a contract and is processed automatically; (in certain circumstances) you have the right to object to certain types of processing of your personal information when it is based on legitimate interests, when it is processed for direct marketing including profiling, or when it is processed for the purpose of statistics.

How long do we keep your information?
Your personal information will be retained for no longer than is necessary to fulfil the purpose for which we collected it or as required to satisfy any legal or reporting obligation or to resolve a dispute or enforce an agreement.

When We no longer require your personal information, We will dispose of it in line with approved company processes. If personal data is retained for legal or reporting obligations it will be archived and reduced to the minimum information required.

Withdrawing consent
If you have provided us with your consent to process your personal information you have the right to withdraw this at any time. In order to do so you should contact us by emailing info@theconistonhotel.com

Cookies
Your personal information will be retained for no longer than is necessary to fulfil the purpose for which we collected it or as required to satisfy any legal or reporting obligation or to resolve a dispute or enforce an agreement.

When We no longer require your personal information, We will dispose of it in line with approved company processes. If personal data is retained for legal or reporting obligations it will be archived and reduced to the minimum information required.

Withdrawing consent
If you have provided us with your consent to process your personal information you have the right to withdraw this at any time. In order to do so you should contact us by emailing info@theconistonhotel.com

General
Notwithstanding the foregoing, none of the exclusions and limitations in these terms are intended to limit any rights you may have as a consumer under statute which may not be excluded nor in any way to exclude or limit our liability to you for death or personal injury resulting from our negligence or that of our employees or agents.

These shall be governed by and construed in accordance with English Law. If any provision of this notice shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.